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Author archive for: Tom

Extraordinary support? You’d better blow my mind.

It’s all to easy to make grand claims, and then fail to follow through on them. A common example is to claim to offer fantastic support; who doesn’t want fantastic support? So many companies offer less than stellar customer service that, on the rare occasion an email is answered swiftly or competently first time around, it’s a cause of celebration.

The thing is, though, that if you fail to live up to your claims, your users won’t just be disappointed: they will be bitterly so.

Continue reading Extraordinary support? You’d better blow my mind.

Warning Signs About Your IT Pro

It can be difficult to know how good a job your IT professional is doing. If you haven’t hired many people before, or you’re not a programmer, it can be even trickier.

Fear not: this is my quick guide to some of the most common problems I’ve seen and heard about. I’ll list exceptions to each rule, but if more than a few of these match against your current professional, you might like to reconsider continuing using them.

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The European Invoicing Adventures of my SaaS Apps

Invoicing can be a time-consuming annoyance. Sure, things improve once they’re paid, but at the beginning, the whole process can quickly become a confusing and time-consuming mess. Here’s what I wanted to achieve for my SaaS apps, and for my consultancy work, hopefully saving you some time along the way.

At the start of 2012, I made the welcome return to consulting, setting up my company, TBB Polska, and planning to put all my income through this entity, rather than through my personal tax allowance.

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